Service 

Remote Service and Digital Maintenance - Efficient and Transparent User Support

  • Support with the NETservice and SERVICEcamera

  • Cross-manufacturer maintenance

WERKBLiQ

Intelligent Maintenance and Service Management – Secure, Paperless, Independent

As a company of the DMG MORI Group, the cross-manufacturer maintenance platform WERKBLiQ connects all parties involved in the service and maintenance process, thereby increasing machine availability and allowing service resources to be more efficiently controlled.

HIGHLIGHTS OF THE DIGITAL PLATFORM

  • Increasing process speed
  • Minimization of media fractures
  • Customizable and location-independent access
  • High usability
  • Ensuring maximum machine availability
  • Simple assignment of service technicians
  • Clean, safe and complete documentation on all machines
  • Optimization of resources, scheduling and route planning
  • Cost and performance reports throughout the life cycle

For machine operators

  • Safe and complete documentation of the digital machine Logbook
  • Quick assignment of technicians directly from the machine
  • Increased machine availability by compliance maintenance

For service partners

  • On-site documentation of all services on the mobile app
  • Simple order generation and processing
  • Creating service reports and invoices with just a few clicks
  • Optimization of resources, deployment and route planning

For manufacturers

  • Digital machine file including service booklets on an open platform
  • Disposition of own and external service technicians
  • Same information base for customers and technicians
  • Modern CRM system for optimized customer management
  • Exchange of specialist knowledge 
Quickcheck
Spare parts management
Reports
Service Center
Maintenance
Logbook

Quickcheck

Quickcheck:

The WERKBLiQ Quickcheck – maintenance tested

You use the Quickcheck to determine the status of your maintenance processes and to identify potential for optimization. 5 minutes, 25 questions and you will receive your evaluations in a clear network diagram. Try it once!

Spare parts management

Spare parts management:

Machine operators are looking for specific spare parts digitally via WERKBLiQ. Make you suitable offers. They can place their products on the platform and serve both new and existing customers quickly and easily.

  • Additional sales channel – receive more requests
  • Send exclusive offers and promotions with one click
  • Faster identification of requested parts
  • Insight into the order history

Reports

Reports:

With WERKBLiQ you work together with your customers on one platform. Service assignments are documented with a few clicks, reports are created in a jiffy and are sent directly to the customer. 

  • Structured location of all reports
  • Intelligent search and filter functions
  • Percentage indication of the status of service operations
  • Complete service reports directly with the customer incl. signature via mobile app

Service Center

Service Center:

Say goodbye to unnecessary queries. By direct access to the customer history, you are always up to date. Prioritize to-dos depending on customer and machine condition – solve problems by phone or generate direct on-site operations.

  • Ticket creation with just a few clicks
  • Link to machine history and contact partners
  • Individual prioritization of tickets
  • Avoidance of inquiries and unnecessary service operations

Maintenance

Maintenance:

Calendar overviews with clever filter functions ensure the perfect overview. By color scheme, overdue maintenance is directly visible. In addition to automatic reminders, you decide when and how to wait – whether according to manufacturer specifications or your own experience.

  • Calendar overview of all maintenance events
  • Schedule maintenance intervals according to time or parameters
  • Automatic creation of recurring maintenance orders
  • Filing of simple checklists for safe processing

Logbook

Logbook:

A diary without secrets: any malfunction, repair or alteration is digitally documented and archived. The chronologically maintained entries can be updated in real time and viewed by all authorized employees.

  • Data collection by machine operator
  • User-friendly input mask
  • Individual configuration of your tiles: customize text and icons
  • Simple documentation of complex activities

WERKBLiQ

NETSERVICE

Your Access to the Digital Service

The NETservice has been specially developed for the high demands of customers in the machine tool industry. The main user advantages over previous remote sessions are especially in the multi-user conference, the maximum data security and the optional plug-and-play connection of the new SERVICEcamera from DMG MORI.

HIGHLIGHTS

  • Operators, hotlines, service technicians and experts operate via a multi-user conference in the communication network
  • Immediately available expert know-how
  • Transparency by logging of all service activities
  • Direct replay of document updates possible
  • Optional connection of the SERVICEcamera
  • Higher solution rate due to access to CELOS, IPC and NC

SERVICEcamera- Livestream for the NETservice

The connection of the optional SERVICEcamera enables the livestream from the machine directly to the DMG Mori hotline. The visual supplementation of known phone and online sessions with our DMG Mori service

  • Plug-and-play connection without preconfiguration between SERVICEcamera and NETservice using the IoTconnector
  • Visual support enables faster problem identification and resolution
  • Fast and safe 5G WiFi-transmission
  • Splash-proof housing
  • Integrated lighting and laser pointers
  • Photo and video storage on the SERVICEcamera and IoTconnector for later use

IoTconnector – Full Connectivity


  • IoTconnector connects DMG MORI machines of older generations as well as third-party machines with CELOS
  • Standardized interfaces enable data exchange between the IoTconnector and CELOS APPs such as the NETservice
  • The integrated firewall with automatic updates ensures the highhest possible protection

The Retrofit-Kit of the IoTconnector

Of course, stock machines have the possibility to retrofit the IoTconnector and thus also the NETservice.

The Retrofit-Kit of the IoTconnector

Simple retrofitting of the IoTconnector with integrated magnetic mount, USB and Ethernet connection at any point around the machine.

The NETservice is available pre-installed on every IoTconnector and thus an integral part of the latest generation of DMG MORI machines. Customers with stock machines have the possibility to retrofit the IoTconnector by means of an integrated magnetic mount, USB and Ethernet connection at any point around the machine.

Monitoring- & Service Package

The NETservice and the IoTconnector are part of the Monitoring- & service Package of DMG Mori. The package also contains a further three products, which make it easy to start digitizing.

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